Privacy Policy

Last updated: January 2026

GoWalkabout Travel LTD. (trading as Go Walkabout Travel, “we”, “us”, or “our”) is a Canadian-registered company based in Alberta, Canada. We respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy applies to personal information collected from clients and website users, including those located outside Canada, such as the United States.

By using our website, submitting an enquiry, completing client forms (including credit card authorization forms), or otherwise providing personal information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information only where reasonably necessary to provide travel planning and booking services.

This may include, but is not limited to:

  • Name

  • Email address

  • Telephone number

  • Country and state/province of residence

  • Travel preferences, requirements, and special requests

  • Passport details and other identification required for travel bookings

  • Health, dietary, mobility, or accessibility information relevant to travel arrangements

  • Emergency contact details

  • Payment details when provided through secure payment authorization processes

We do not collect or store credit card information through our website.

When you visit our website, we may also collect limited technical information such as IP address, browser type, device information, and pages viewed for basic analytics, security, and site functionality. Our website may use cookies or similar technologies for these purposes. You can adjust your browser settings to manage or disable cookies if you prefer.

2. How We Use Your Information

We use personal information to:

  • Respond to enquiries and communicate with you

  • Design, arrange, and manage travel services

  • Process payments and issue bookings

  • Provide itinerary updates and important travel information

  • Maintain business, accounting, and legal records

  • Comply with legal and regulatory requirements

We do not sell, rent, or trade personal information.

3. Disclosure and Sharing of Information

Personal information is shared only where necessary to deliver travel services or meet legal obligations.

This may include sharing relevant information with:

  • Airlines, hotels, tour operators, and other travel suppliers

  • In-country support offices and destination partners

  • Payment processors (where applicable)

  • Government authorities, border agencies, or regulators where required

Emergency contact details are collected for safety and internal reference purposes and are not routinely shared, except where required in the event of an emergency.

All third parties are expected to handle personal information responsibly and solely for the purpose for which it is disclosed.

4. International Transfers

As Go Walkabout Travel arranges travel in Australia, New Zealand, and other international destinations, personal information may be transferred to suppliers or partners located outside Canada where necessary to provide travel services.

By providing your personal information, you consent to such international transfers. We take reasonable steps to ensure that information shared with international partners is handled in a manner consistent with this Privacy Policy.

5. Your Rights and Choices

Subject to applicable law, you may:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent where legally permitted

Requests may be subject to legal, contractual, or operational limitations. To exercise these rights, please contact us using the details below.

6. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

7. Security of Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration. However, no method of transmission or storage can be guaranteed to be completely secure.

8. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Privacy Officer
GoWalkabout Travel LTD.
Based in Alberta, Canada
Email: privacy@gowalkabouttravel.com

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are made constitutes acceptance of the updated Privacy Policy.