Please make sure you read over this list very carefully. I know it is a long read but I have put it together so you understand from the start what you will be getting when you choose to work with us.
Step 1: Initial Chat
You know you’d like to visit Australia and/or New Zealand, but let’s make sure that we can work together! You can give us an idea as to what it is you’re dreaming of and we will let you know if it will work for you – for example, the month you may wish to visit a region may be during their cyclone season. If you have no idea where you wish to go then we will brainstorm and discuss together!
Please contact us to get started. Initial chats can be done by Phone, Skype or even Email and we can schedule a time that is flexible for you – none of this 9-5 business.
Step 2: Reserve Our Service With a Retainer
We charge a non-refundable retainer of $CAD 400, which is deducted from the cost of your trip if you spend over $CAD 8000 total on your land portion not including airfares – this should be easily done if you are spending more than several weeks in either country.
Why do we do this? An itinerary can often take approximately 80 or more hours work just to design, with going back and forth with the client then the offices Down Under, plus calling suppliers. We were finding that sometimes the public were having an itinerary designed and then deciding to go to Mexico instead! It is our belief that our clients who have paid us deserve our time and service. By charging a retainer we can only work with those who are serious about traveling which allows us to dedicate real time to you instead of dealing with inquiries from people who will never end up working with us.
Step 3: The Excitement of Watching Your Trip Fall Into Place
After we learn your preferred travel style and what your interests are, we will start putting an itinerary together for you. We work very closely with our associate offices in all countries to make sure that the places we are choosing for your trip are perfectly suited to you – i.e. do you need a walk in shower because of a back injury or is the hotel going through renovations when you are visiting. Because of the important ongoing relationship we have with our local operators they place a higher priority on working with our clients.
Once we have an itinerary designed we send it through to you and you read over things. We then tweak if need be. We generally find after doing this for 28 years that we know the right questions to ask our clients to get what they are after in our first itinerary to them. If not, we will work with you until it’s right.
The price of your itinerary comes as one bulk package price. There is no itemization at all. From doing this for so long we can usually give you an idea of what you bulk items are if we are over budget and will always explain to you the benefits of why we have chosen a certain place for you.
Then it’s time to make all final payments and get this trip ready to roll!
Step 4: Have an Amazing Holiday
Besides answering any questions during the designing process we also support you with packing tips, how to get through airport tips and anything else that we feel will be helpful to you for your trip down to our stomping ground.
We re-confirm everything prior to your trip to make sure everything is as up to-date as possible and that your flights, transfers and tour times are all correct still. Any special requests you may have (e.g a food allergy) is also re-confirmed with the tour supplier so we have you protected.
Off you go on your trip of a lifetime – but remember, we and our support offices are still here for you! You will have the emergency contact details of our associate offices in the countries you visit so you can call them 24/7 if you have any questions or any issues. If an emergency happens then rest assured we will be working to assist you.
Who Is This Service For?
– If you are serious about traveling to Australia/New Zealand or the South Pacific Islands.
– If you don’t want the headache of spending hours organizing everything only to discover you picked the wrong season or there are renovations at your hotel.
– You see the value in working with a business who has been doing this for 28+ years and their staff are born and raised in the region.
– You enjoy the stress-free peace of mind from knowing that everything is taken care of and that someone is there to assist you if something goes wrong which is out of your control.
– You trust that we know what we are talking about and only have your best intentions at all times in mind.
– You are not on a really tight backpacking budget and will be spending over CAD 8000.00 total on your land portion plus airfares.
– You are departing from Canada or the USA.